Last updated: 17 September 2026
Information we collect
We may collect your name, position, organisation, email address, phone number and the information you include in an enquiry. During a client or partner engagement, we may also collect professional, billing, contractual and project information that is reasonably necessary to deliver our services.
Please avoid sending sensitive personal information through the website unless it is necessary and we have agreed an appropriate way to receive it.
How we collect information
We generally collect information directly from you when you contact us, engage our services, participate in a meeting or provide project material. We may also receive business contact information through referrals, professional networks, publicly available sources or organisations involved in an engagement.
Website analytics
We use Google Analytics to understand how people find and use our website. It may collect information such as pages viewed, approximate location, device and browser type, referral source and interactions with the website. Google may process this information using cookies and similar technologies. We use these insights to improve the website and understand the effectiveness of our communications.
How we use and disclose information
We use personal information to respond to enquiries, assess and manage engagements, deliver services, maintain business records, issue invoices, meet legal obligations and protect our legitimate business interests.
We may share relevant information with specialist contractors, professional advisers and service providers where this is necessary for an engagement or our business operations. We do not sell personal information.
Storage, security and overseas services
Information may be stored in business systems and cloud services used for email, documents, accounting and website operations. Some providers may process or store information outside Australia. The countries involved can change according to a provider’s infrastructure and service arrangements.
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We retain information only for as long as it is reasonably required for business, legal or regulatory purposes, after which it is securely deleted or de-identified where appropriate.
Access and correction
You may ask to access personal information we hold about you or request a correction. Contact us using the email address below. We may need to verify your identity before responding.
Questions and complaints
If you have a privacy question or complaint, email hello@fusioncso.com. We will acknowledge the matter and work with you to investigate and respond. If you are not satisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our services, systems or legal obligations change. The current version will be published on this page.